PRIVACY POLICY

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly when placing an order, creating an account, or contacting us. This includes your name, email address, shipping address, and payment information. Payment card details are processed directly by our payment processor and are not stored on our servers. We also collect information automatically when you visit our website, including your IP address, browser type, and pages visited via standard server logs.

2. How We Use Your Information

We use your information to process and fulfill your orders, communicate with you about your orders, provide customer support, send order status updates and shipping notifications, and improve our website and services. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Payment Information

Credit and debit card payments are processed by our PCI-DSS compliant payment processor. We do not store or have access to your full card number. Cryptocurrency payments are processed by NOWPayments. Manual bank transfers via Zelle, Venmo, or Cash App are processed through those respective platforms under their privacy policies.

4. Sharing Your Information

We share your information only as necessary to operate our business. This includes shipping carriers who receive your name and shipping address to deliver your order, payment processors who handle transaction data, and email service providers who send transactional emails on our behalf. All service providers are contractually prohibited from using your data for their own purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information. Your account password is encrypted. We use HTTPS across our entire website. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Cookies

We use essential cookies to maintain your session and shopping cart. We do not use advertising cookies or third-party tracking cookies. Your cart items are stored in your browser's local storage so they persist between visits without requiring an account.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at support@primalpeptides.xyz. You may also close your account at any time.

8. Age Requirement

Our products are for adults aged 18 and over. We do not knowingly collect information from individuals under 18. By using our site and purchasing our products, you confirm you are 18 or older.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

10. Contact Us

If you have questions about this privacy policy or how we handle your information, contact us at support@primalpeptides.xyz.